Home › Tutorials › Refunds, Returns, Resends and Exchanges Refunds, Returns, Resends and Exchanges A step by step look at how to complete the refund, return, resend or exchange process and how they differ. Related tutorials Tutorial Tutorial time: 05:42 Open Orders Walkthrough An overview of how to navigate the Open Orders screen and its functionality. View tutorial Tutorial Tutorial time: 04:41 Processed Orders Walkthrough An overview of the Processed orders screen including searching, filtering, sorting and downloading data and viewing further information. View tutorial