Order Editing

Order Editing lets customers make changes to their Shopify orders without emailing support. Their self-service portal eliminates 30% of support tickets and drives more sales by turning edits into a shopping experience. Your customers see recommended products based on past orders that they can add and pay for in one click. With the Order Editing app, customers can self-service changes to Shopify orders after purchase and order updates will be reflected in Linnworks.

Reasons to adopt

Self-service every type of support ticket

Never receive a support ticket again as customers fix mistakes made at checkout without needing to contact support.

Upsell product recommendations after purchase

Users can generate additional sales as they let customers continue to add products to their order before it ships.

Reduce customers’ return rates

Empower customers to receive the products they want to receive, instead of locking them into what was purchased at checkout.