Holiday retail playbook (2022)

Following a year of remarkable retail growth in 2021, the 2022 holiday season is poised for even more expansion. As customer expectations soar, the spotlight is on retailers to provide a shopping experience that is not only convenient but also engaging and effortless. This guide delves into the intricacies of the modern customer journey, emphasizing the importance of a holistic view of consumers and the need for a seamless cross-channel shopping experience.

Key takeaways:

  • How to connect with your customers where they are in modern ecommerce
  • How to simplify and automate your ecommerce operations with inventory and order management
  • How to manage shipping and returns this holiday season with automation software
  • How to keep up with customer expectations to increase customer loyalty