Home › Tutorials › Customer Service Series Module 1: Order Management Customer Service Series Module 1: Order Management Tutorials in the series Tutorial Tutorial time: 03:25 Order Lifecycle This video talks about the various stages an order will flow through in Linnworks and the various functions available to manage them. View tutorial Tutorial Tutorial time: 05:42 Open Orders Walkthrough An overview of how to navigate the Open Orders screen and its functionality. View tutorial Tutorial Tutorial time: 07:40 Open Orders Views and Filters A step by step look at how data can be manipulated in the Open Orders screen, using search and filter and creating and sharing stacked and flat views. View tutorial Tutorial Tutorial time: 09:52 Creating and Editing Orders A walkthrough of the process of manually creating, importing and editing orders. View tutorial Tutorial Tutorial time: 05:10 Organising Orders A look at how to use folders, tags, identifiers and locations in Linnworks to help organise orders. View tutorial Tutorial Tutorial time: 06:05 Order Management How to manage orders using the split and merge functionality. View tutorial Tutorial Tutorial time: 06:06 Fulfillment Networks This tutorial will introduce you to and get you started using Linnworks Fulfillment Networks. View tutorial Tutorial Tutorial time: 05:01 Assigning Batches A guide on assigning batches to orders with batched items and the various methods available in Linnworks. View tutorial Tutorial Tutorial time: 06:16 Order Processing A look at the final stage of the order lifecycle and how to processs orders using the various methods available. View tutorial Tutorial Tutorial time: 04:41 Processed Orders Walkthrough An overview of the Processed orders screen including searching, filtering, sorting and downloading data and viewing further information. View tutorial Tutorial Tutorial time: 12:50 Refunds, Returns, Resends and Exchanges A step by step look at how to complete the refund, return, resend or exchange process and how they differ. View tutorial